I just completed the process to refund the $14.99. You should see the funds restored within 5-10 business days. In addition I have noted the account to be frozen with 90 days of game play for when you want to come back.
Not too long ago, I realized the attempt to cancel my EQ2 account four months ago failed. I discovered this because my credit card was being billed. Their app failed and I failed to check up on it - that's irony, I'm a tester who trusts other company's software.
The result from the front line was that they can't perform a refund unless it's discovered right away but he did confirm the account was canceled at that time (I had canceled it on the weekend after discovering I was still signed up). However, he gave me an address I could contact to explain my situation. So I did. After a couple of responses, the above is the net result.
At first they were going to refund me one month. I responded saying I appreciated it but I'm still out three of the four months and asked if I could get credited for that time. The above quote is the result.
SOE Customer Support comes through for me again.
Now I doubt I'll ever play EQ2 again, but the fact that the money wasn't simply lost for nothing makes me feel better. I have three months banked.
I'm still hesitant to use SOE's online portal for signing up or canceling subscriptions but I have heard it's being made available through their new launcher.
End result is that I'm happy. Thank you SOE CS.
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